8/3/2023 0 Comments Zen desk and groovyhqEach one has a different trial duration and set-up flow, which we’ll explore below. Freshdesk’s pricing grid Free trials and set-up timeĪll three customer support platforms offer free trial periods, with no credit card required. “Freddy” can also be added to any plan with pricing ranging from $29 to $500 depending on the type of help you need. It offers more automatic routing and workflows at $99 per agent per month billed annually ($125 monthly), in addition to its AI technology named “Freddy.” At $15 per agent per month billed annually (or $19 monthly), the “Blossom” plan includes more automation and collaboration tools, along with more metric-based reporting.Īt the other end of its spectrum is the “Forest” plan. Their free “Sprout” plan offers very basic ticketing, self-service, and reporting. With names like “Blossom” and “Garden,” Freshdesk’s pricing options conjure more zen than the namesake above. Zendesk’s pricing can vary wildly depending on which features and products your team needs at any given time. Zendesk’s pricing page includes sub-sections within each of these plans with even more pricing options There’s a bunch of “other products”’-like a knowledge base, live chat, or reports-you can add on that range from $9 to $60 per agent per month. The higher range of this “Support” plan is named “Elite” and costs $199 per agent per month annually (there seems to be no monthly option for this plan). Their lowest priced option is a sub-section of their “Support” plan called “Essential” at $5 per agent per month, billed annually (monthly price is $9). Zendesk’s pricing is much more complex since they offer different tools with different pricing in addition to different plans and various product types. Get started with a free 30-day trial of Grooveįor companies outside the three-tiered range, there’s an enterprise option and an early-stage startup plan where pricing is tailored to fit your unique business needs. For monthly subscriptions, the prices are 20% higher at $15-$40 per user per month. Groove’s pricing starts at $12 per user per month and ranges up to $35 per user per month, charged annually. Groove offers three plans, each one tailored by size-for small, growing, or large teams. In addition to two “omnichannel” packages. Zendesk presents at least eight different plans and products within its “Support” section, with a handful of other options under “Sales” and “Platform” offerings.įreshdesk boasts five options under their “helpdesk” solution with at least three “add-on” products. Interestingly, the pricing options seem to reflect the company’s overall philosophy and product experience. PricingĮveryone’s first question centers around cost, so let’s follow the money.Įach platform offers pricing per user per month, with savings for annual subscriptions. I pulled my info from this page, using the middle option, for reference. *Honestly, I was so confused and overwhelmed wading through all of Zendesk’s pricing plans and packages. $89 per agent per month, billed annually*
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